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Return & Refund Policy

All goods sold are non-exchangeable, non-returnable and non-refundable.

All goods sold are non-exchangeable and non-returnable except:

  • For wrong delivery by Yino Beauty.


You can request for return/exchange within 7 calendar days upon receipt the products. If 7 days have gone, unfortunately we can't offer you a return or exchange. 

Return and exchange request cannot be made in following cases:

  • When request due to exchange of mind is made after 7 calendar days upon receipt the products.
  • Any item not in its original packing and label.
  • When sealed package is opened or packaging materials are lost.
  • Has been used.
  • Damaged for reasons not due to our error.


You are required providing order number, invoice details and photos in order to qualify for the possibility of an exchange.


We are sincerely apologies if we have delivered the wrong item not as per your order confirmation and please contact us at or drop us a message via Contact Us within 24 hours of goods receipt.