Q. Is Yino Beauty's products 100% Authentic?
Yes. All of the products sold on Yino Beauty are 100% authentic and original. We deal directly with the manufacturer and authorized distributor to ensure that there is no single chance to have imitation in our stock.
Q. How do purchase my order on the site?
To order your purchase :-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
Yino Beauty offers Payment Methods as shown below :-
1. Online banking Via Billplz
2. Touch 'n Go eWallet
3. Offline Method: Manual Bank Transfer / ATM
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “My Account” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
No. You are not allow to cancel once the order is paid.
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (RM).
Q. How long does the delivery usually takes?
Delivery usually will takes about 2 to 5 workings. * Working days not including weekend and also Public Holidays.
However, delivery may delay due to bad weather, lorry break down, shorthanded, parcel delivery to the wrong station and traffic jam, please contact with courier company for clarification. Kindly understand that delivery process is beyond our control.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to firstname.lastname@example.org or Drop us a message via Contact Us to clear your doubts.